Cookie policy

Privacy policy

Version 1.0 October 2026

1. Who we are and what this policy covers

Artlinq B.V. (“Artlinq”, “we”, “us”) is the controller of your personal data when you use the Artlinq app, your Artlinq account and our website, artlinq.io. We are located at Brouwersgracht 97-2, 1015 GC Amsterdam, the Netherlands (KvK 87481006). You can reach us at contact@artlinq.io.

This policy applies to the app on iOS, Android and TV, to your Artlinq account, and to artlinq.io. 

2. The data we collect

Account data. When you create an account we collect your name, your email address and the password you choose.

Content you upload. If you upload photos or artwork, we store those files and the information attached to them, such as file name and upload date. Your uploads are private unless you choose to share them (see section 5).

Collections and preferences. We store the collections you create, the artworks you save, and your display settings.

Usage data. We process data that is needed to run the service, such as which artworks you stream and on which of your displays, so we can show your collections and keep your account in sync.

Device and crash data. The app uses a crash reporting service. When the app crashes, it sends technical information such as the device model, operating system version, app version and a crash log.

Messages you send us. If you contact us, we keep your message and our reply.

Website visits. When you visit artlinq.io, our server records technical data such as your IP address, browser type and the pages requested. We only use analytics and marketing cookies if you accept them in the cookie banner. If you do not, we only place the essential cookies the website needs to work. The cookie policy lists the cookies and providers we use.

Sign-up and updates. If you sign up on the website or ask to hear from us, we collect your email address.

Orders. If you order a frame on artlinq.io, Pixdook B.V. collects your name, your delivery and billing address and your order details. Pixdook shares your email address with us so we can activate the Artlinq subscription that comes with the frame. A payment provider handles your payment. Neither Pixdook nor Artlinq stores your card details.

What we do not collect. The app does not collect your location, and it does not use advertising or analytics tools from third parties.

3. Why we use your data and on what legal basis

• To provide the app. We use your account data, uploads, collections, preferences and usage data to create and manage your account, store and showcase your content, and keep your displays in sync. This is necessary to perform our contract with you (Art. 6(1)(b) GDPR).
• To process your orders. Pixdook B.V. uses your name, address and order details to deliver your Pixdook Art Frame and send you an invoice. This is necessary to perform its contract with you (Art. 6(1)(b) GDPR).
• To fix crashes. We use device and crash data, based on our legitimate interest in a stable and secure app (Art. 6(1)(f) GDPR).
• To run the website. We use server logs, based on our legitimate interest in a secure and working website (Art. 6(1)(f) GDPR).
• To answer your questions. We use your email address and your messages, based on our legitimate interest in handling your requests (Art. 6(1)(f) GDPR).
• To send you updates. We use your email address to send you news about Artlinq, only with your consent (Art. 6(1)(a) GDPR). You can unsubscribe at any time.
• To share an upload with someone you choose. We do this only with your consent (Art. 6(1)(a) GDPR).
• To comply with the law. We keep order and billing records as tax and accounting law requires (Art. 6(1)(c) GDPR).

4. Who we share data with

We use the following service providers. They process data on our behalf, under a data processing agreement:

• Hetzner Online GmbH (Germany) hosts our servers for the app and stores your account data and uploads. The data stays in Germany.
• [Crash reporting provider] receives crash and device data. [Name the provider, its location and any transfer outside the EEA.]
• Mijn.host B.V. (Netherlands) hosts our website.
• Brevo (France) sends our emails and stores your email address for that purpose.
• Stripe Payments Europe, Limited (Ireland) processes payments made on the website.

We may also disclose data where the law requires it, for example to tax or supervisory authorities.

We aim to keep your data within the European Economic Area. If a provider processes data outside the EEA, we rely on an adequacy decision or on standard contractual clauses approved by the European Commission.

5. Sharing your uploads

Your uploads are private by default. We only make an upload available to another person if you choose to share it with them, and you can stop sharing at any time.

When you share content, you confirm that you have the right to do so. Our Terms of Service explain what content is not allowed and how you can report content.

6. How long we keep your data

• Account data, collections and uploads: for as long as you have an account.
• Inactive accounts: if you have not signed in for five years, we email you a warning. If you do not sign in within 30 days after that, we delete the account.
• After you delete your account: we delete your account data, collections and uploads within 30 days. Backups are overwritten within 30 days.
• Order and billing records: up to 10 years, as required by tax law.
• Crash reports: 90 days.
• Website server logs: 90 days.
• Updates by email: until you unsubscribe.
• Support emails: 5 years after your request is closed.

7. Removing your account

You can remove your account in the app under: Edit Account > Remove account. If you cannot use the app, email us at contact@artlinq.io and we will remove it for you. Section 6 explains what we remove and when.

8. How we protect your data

We use encryption in transit (HTTPS) and encryption at rest, access controls and two-factor authentication for our internal systems, and we limit access to personal data to the people who need it.

9. Your rights

Under the GDPR you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict or object to our processing;
• receive your data in a portable format;
• withdraw consent at any time, where we rely on consent. Withdrawing does not affect processing that took place before.

To use these rights, email contact@artlinq.io. We respond within one month. You also have the right to complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

10. Children

You must be at least 13 to use Artlinq, or older if the App Store or Google Play sets a higher age rating for the app in your country. If you are under 16, you need permission from a parent or guardian. We do not knowingly collect data from children under 13. If you believe a child under 13 has created an account, contact us and we will delete it.

11. Changes to this policy

We may update this policy. We will post the new version here with its date, and tell you in the app or by email if the change is significant.

12. Contact

Questions about this policy or your data? Email contact@artlinq.io or write to the address in section 1.